Membership

How do I freeze my membership or coaching?

Please click here to download our Freeze Form and submit it to our Membership Service Team, who will contact you to review and complete your request.

How do I cancel my membership and or coaching?

We’re sorry to hear you’re looking to cancel. If you just need a break, we understand, please see details of our freezing process here. To commence your cancellation request, please visit your home club or contact us here.

Can I change my membership type?

Yes, of course, you can! To commence your membership change request, please visit your home club or contact us here.

How do I update my payment details?

To update your payment details, please visit your home club or complete the following form here.

Why isn’t my access key working?

There could be a couple of reasons, please visit our membership team during staffed hours, and they will be able to assist you with being able to reactivate your access key.

How do I replace my access key?

Please visit your home club, and they will assist you with a key replacement. $30 fee applies.

Can I refer a friend?

HELL YEAH, your new gym buddy could even score you some free time! Click here to refer a friend.

How many speciality classes can I do?

3 per week or 6 per fortnight.

If I have a failed payment will my access key stop working straight away?

Yes, after 1 failed payment your access key will not work until payment is cleared.

Do I have access to the Bunker if I join One Playground?

No, The Bunker is an additional charge on your weekly membership fee. To upgrade to The Bunker please email [e-mail]