Troubleshooting: Errors When Changing Country of Origin on Product Lines

Issue Description:
Users encounter errors or failures when attempting to update the Country of Origin field on product line items. Typical error messages may include:

• "An unexpected error occurred. Please contact System Administrator."
• Validation errors preventing saving changes.
• Lookup image or property related errors.

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Possible Causes

Cause Category	Possible Issues
Data Entry Issues	- Incorrect or invalid Country of Origin text input
	- Country code or name not matching system standards
Property / Lookup Configuration	- Missing or corrupted Country of Origin lookup image
	- Lookup property improperly configured or missing references
System Validation Rules	- Required fields left empty
	- Field data violates data length, format or business rules
User Permissions	- Insufficient rights to edit/update product attributes
System or Network Errors	- System malfunction
	- Database or service connectivity issues
Data Synchronization	- Stale cache causing display but not saving of updates

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Recommended Troubleshooting Steps

1. Verify Data Accuracy
   • Ensure the new Country of Origin text complies with accepted system values and formatting rules.
   • Confirm country codes or names are valid and consistent with lookup lists.
2. Check and Correct Lookup Property
   • Confirm that the Country of Origin lookup image or icon is currently available, not corrupted, and properly linked in the system.
   • Re-upload or re-link the lookup image if missing.
3. Clear Existing Data Before Re-entry
   • Delete the current ‘Country of Origin’ value in the product item Properties.
   • Save the item.
   • Re-enter the new country value and save again, to clear out any potential cached or conflicting data.
4. Validate Mandatory Fields and Business Rules
   • Confirm all required fields on the product line item are filled and valid.
   • Review any validation messages and correct invalid data entries.
5. Check User Permissions
   • Ensure the user attempting the change has the necessary permissions to update this field and product line attributes.
6. System and Network Health Check
   • Confirm that there are no ongoing system outages or connectivity issues affecting the backend services.
   • Retry the operation after some time if transient errors are suspected.
7. Clear Cache or Refresh UI
   • Try clearing browser/system cache or reloading the UI to avoid cached data conflicts.
8. Escalate if Issue Persists
   • Collect detailed error messages, screenshots, and logs.
   • Escalate to System Administrator or Support Team for further investigation.

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Additional Generic Troubleshooting Scenarios

Scenario	Possible Causes	Actions
Unable to Save Changes	Missing mandatory fields, invalid data	Verify all required fields are completed; correct errors and retry.
Lookup Image or Icon Fails to Load	Missing or corrupted images	Check image repository; restore or reassign images.
Unexpected System Errors	Software bugs, service failures	Collect error details; restart affected services if possible; escalate.
Permission Denied Errors	User lacks rights to modify item	Review and adjust user roles or permissions as needed.