Overview:
If your barcode scanner or RFID reader frequently loses connection while using DC2VUE, this guide will help you identify common causes and provide troubleshooting instructions to quickly resolve the issue.
Possible Causes
- Wireless interference: Bluetooth or Wi-Fi signals may be disrupted by other electronic devices or physical barriers.
- Low device battery or faulty chargers affecting signal strength.
- Outdated device firmware/software incompatibility with DC2VUE mobile apps.
- Improper device pairing or connection settings.
- Physical damage or wear and tear.
Troubleshooting Steps
- Power Cycle the Device: Restart your scanner/reader to reset connections.
- Check Battery Status: Ensure the device is adequately charged; replace batteries if necessary.
- Firmware & App Updates: Update firmware of your scanning device and ensure your DC2VUE app is running the latest version.
- Reduce Wireless Interference: Move away from other wireless equipment; use the device in open areas.
- Confirm Connection Settings: Re-pair Bluetooth devices or reconnect Wi-Fi devices following manufacturer instructions.
- Try Another Device or Port: Isolate whether the problem is with the reader or host device by testing alternative hardware.
- Factory Reset: Perform a reset on the device as a last resort after backing up any data.
When to Contact Support
If these steps do not resolve your issue, please gather the following information before contacting DC2VUE support:
- Device model and serial number
- Firmware and software versions
- Description of the issue and frequency
- Steps already taken for troubleshooting
Contact us at support@dc2vue.com.au or call +61 XXX XXX XXX for advanced help. Warranty coverage and repair or replacement options may apply.
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